01.Introduction
tukango ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit tukango.com and use our eSIM services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
02.Information We Collect
We collect information you provide directly: name, email address, payment information (processed securely by Stripe), and device information necessary for eSIM provisioning (ICCID, EID).
We automatically collect certain technical data: IP address, browser type, operating system, referring URLs, and usage patterns through cookies and similar technologies. This helps us improve our service and user experience.
03.How We Use Your Information
We use your personal information to: process eSIM orders and deliver QR codes, provide customer support, send order confirmations and service updates, improve our platform and services, and comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share data with service providers necessary to deliver our services (Stripe for payments, Resend for email, Supabase for data storage).
04.Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, and access controls. All payment processing is handled by Stripe, a PCI DSS Level 1 certified provider.
eSIM provisioning is compliant with GSMA RSP SGP.02 / SGP.22 standards, ensuring the highest level of security for remote SIM provisioning.
06.Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order and transaction data is retained for 7 years for legal and compliance purposes. You may request deletion of your account and personal data at any time by contacting support@tukango.com.
07.Your Rights
Depending on your location, you may have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to processing of your data, and request data portability.
To exercise any of these rights, contact us at support@tukango.com. We will respond within 30 days.
08.Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.