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Frequently asked questions
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without a physical SIM card. It’s built into most modern smartphones and can be activated by scanning a QR code.
After purchasing, you’ll receive a QR code instantly. Go to Settings > Cellular/Mobile > Add eSIM, then scan the QR code. The whole process takes about 2 minutes.
Most phones released after 2018 support eSIM. You can check by dialing *#06# or visiting our compatibility checker page.
Yes! Your eSIM provides data connectivity only. Your existing physical SIM keeps your phone number active for calls and texts.
You can easily top up your data plan directly from your dashboard without reinstalling anything.
We offer a full money-back guarantee on unused eSIMs. If you haven’t activated your eSIM, you can request a refund at any time.
Regional plans (like Europe) work across multiple countries. Single-country plans work only in the specified destination.
No, your phone supports Dual SIM. Both your physical SIM and eSIM can be active simultaneously. Just set the eSIM as your data line.
Make sure Data Roaming is enabled in your cellular settings. Restart your phone and ensure the eSIM line is set as the primary data line.
Email us at support@tukango.com. Our connectivity team typically responds within 4 hours.
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